Terms & Conditions

Last Updated: March 25, 2026

Effective Date: March 25, 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the KLIKSY platform ("Service"), operated by KLIKSY Sdn Bhd ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

Please read these Terms carefully before creating an account or subscribing to any plan. These Terms, together with our Privacy Policy, form a legally binding agreement between you and the Company.

2. Definitions

  • "Service" refers to the KLIKSY web application, including all features, tools, APIs, and related services provided by the Company.
  • "User" refers to any individual who accesses or uses the Service, including account administrators and invited team members.
  • "Tenant" refers to the organizational account created on the platform, representing a single agency or business entity with its own isolated data environment.
  • "Account" refers to the registered user profile associated with a Tenant, used to authenticate and access the Service.
  • "Subscription" refers to the paid or trial plan selected by the Tenant that determines the features, limits, and pricing applicable to their use of the Service.

3. Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to the following conditions:

  • You must be at least 18 years of age or the age of majority in your jurisdiction to create an account.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • Each organization may register only one Tenant account. Multiple accounts for the same organization are not permitted without prior written consent.
  • You must promptly notify us of any unauthorized use of your account or any other breach of security.
  • The Company reserves the right to suspend or terminate accounts that contain inaccurate, misleading, or fraudulent information.

4. Subscription Plans & Billing

The Service is offered through various subscription plans, each with different features, usage limits, and pricing tiers. By subscribing to a plan, you agree to the following:

  • All prices are displayed in the currency specified on the pricing page and are exclusive of applicable taxes unless stated otherwise.
  • Subscriptions are billed on a recurring basis (monthly or annually) and will auto-renew at the end of each billing cycle unless cancelled.
  • Payment is processed securely through our payment partner, Stripe. By providing your payment information, you authorize Stripe to charge your designated payment method.
  • Late or failed payments may result in suspension of your account. A grace period of 7 days is provided before suspension takes effect.
  • You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated charges; downgrades take effect at the next billing cycle.

5. Free Trial

Certain plans may include a free trial period, allowing you to explore the Service before committing to a paid subscription. The following terms apply:

  • The trial period duration is specified during the signup process and may vary by plan.
  • You are under no obligation to continue using the Service after the trial period ends.
  • Your data will be retained for a reasonable period after the trial expires, allowing you to subscribe and resume where you left off.
  • The Company reserves the right to modify or discontinue trial offerings at any time without prior notice.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

  • Use the Service for any illegal, fraudulent, or unauthorized purpose.
  • Interfere with, disrupt, or overload the Service or its underlying infrastructure.
  • Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service.
  • Scrape, harvest, or collect data from the Service using automated means without express written permission.
  • Upload or transmit viruses, malware, or any other harmful code.
  • Resell, sublicense, or redistribute the Service without prior written authorization.
  • Violate the intellectual property rights of the Company or any third party.

The Company reserves the right to investigate and take appropriate action against any violation of these terms, including account suspension or termination and reporting to law enforcement authorities.

7. Data & Privacy

We are committed to protecting the privacy and security of your data. Our data handling practices include:

  • Each Tenant operates within a fully isolated database environment, ensuring that your data is separate from other users of the Service.
  • We do not sell, rent, or share your data with third parties for marketing purposes.
  • You retain full ownership of all content and data you upload to the Service.
  • Data export functionality is available to allow you to retrieve your data in standard formats at any time.
  • Our detailed Privacy Policy provides comprehensive information about how we collect, use, store, and protect your personal data.

8. Intellectual Property

The KLIKSY platform, including but not limited to its software, design, logos, trademarks, documentation, and all related intellectual property, is and shall remain the exclusive property of KLIKSY Sdn Bhd.

  • Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription period.
  • All content, data, and materials you upload or create within the Service remain your intellectual property. You grant us a limited license to host, display, and process your content solely for the purpose of providing the Service.
  • You may not use KLIKSY's name, logo, or branding without prior written consent from the Company.

9. Service Availability

We strive to maintain a high level of service availability and target 99.9% uptime for the platform. However, we cannot guarantee uninterrupted access and the following conditions apply:

  • Scheduled maintenance windows will be communicated in advance whenever possible and are typically performed during off-peak hours.
  • The Company shall not be liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, government actions, pandemics, cyberattacks, or failures of third-party service providers (force majeure).
  • In the event of extended unplanned downtime exceeding 24 hours, affected Tenants may be eligible for service credits at the Company's discretion.

10. Limitation of Liability

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

  • To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
  • The Company's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to such liability.
  • This limitation of liability applies regardless of the legal theory upon which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise.

11. Termination

Either party may terminate the subscription and these Terms as follows:

  • You may cancel your subscription at any time through your account billing settings. Cancellation takes effect at the end of the current billing period.
  • The Company may suspend or terminate your account immediately if you breach these Terms, fail to pay applicable fees, or engage in conduct that is harmful to other users or the Service.
  • Upon termination, your data will remain accessible for a period of thirty (30) days, during which you may export your data. After this period, your data may be permanently deleted.
  • Sections relating to intellectual property, limitation of liability, and governing law shall survive termination of these Terms.

12. Modifications to Terms

The Company reserves the right to update or modify these Terms at any time. When we make material changes:

  • We will provide at least thirty (30) days' advance notice via email or through a prominent notice within the Service.
  • Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms.
  • If you disagree with the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: