Frequently Asked Questions

KLIKSY is a comprehensive agency management platform designed to help marketing and digital agencies streamline their operations. It brings together client management, campaign tracking, sales pipeline, invoicing, and team collaboration into one powerful, easy-to-use dashboard. Each agency gets their own isolated workspace with custom branding and dedicated database.

KLIKSY is built specifically for marketing agencies, digital agencies, creative studios, PR firms, and any service-based business that manages multiple clients and campaigns. Whether you're a small boutique agency or a large enterprise with hundreds of clients, KLIKSY scales to meet your needs.

Yes, all plans include a free trial period so you can explore KLIKSY and see how it fits your agency's workflow. During the trial, you'll have full access to all features included in your chosen plan. No commitment required — if it's not the right fit, you can cancel before the trial ends.

No, free trial plans don't require a credit card to get started. Simply sign up with your email, choose a plan, and begin exploring KLIKSY right away. You'll only need to add payment information when you're ready to continue after the trial period ends.

KLIKSY offers both monthly and annual subscription plans, processed securely through Stripe. Annual plans come with a discount compared to monthly billing. Your subscription automatically renews at the end of each billing cycle, and you'll receive an invoice via email for every payment.

Yes, you can cancel your subscription at any time from your billing settings. When you cancel, you'll continue to have access until the end of your current billing period. There are no cancellation fees or long-term contracts.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. Stripe ensures PCI-compliant payment processing, so your payment information is always protected.

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied within the first 14 days of your subscription, contact our support team and we'll process a full refund. After the 14-day window, refunds are handled on a case-by-case basis.

Yes, you can upgrade or downgrade your plan at any time from your billing settings. When upgrading, you'll be charged the prorated difference immediately. When downgrading, the new rate takes effect at your next billing cycle. All your data is preserved when changing plans.

Features depend on your chosen plan. The Starter plan includes core CRM functionality like client management, basic campaign tracking, and invoicing. Growth plans add advanced features such as AI-powered insights, sales pipeline, and reporting dashboards. Enterprise plans unlock everything including custom integrations, priority support, and dedicated account management.

The number of clients you can manage depends on your plan. Starter plans support up to 10 active clients, Growth plans support up to 100, and Enterprise plans support up to 500 or more. If you need higher limits, contact our sales team for a custom arrangement.

Yes! Growth and Enterprise plans include AI-powered features such as smart campaign recommendations, automated reporting summaries, client sentiment analysis, and predictive analytics. AI credits are included with your plan, and additional credit packages are available for purchase.

Sales pipeline tracking is available on Growth and Enterprise plans. You'll get a visual Kanban-style pipeline board, deal tracking with custom stages, revenue forecasting, and automated follow-up reminders to help your agency close more deals efficiently.

Security is a top priority at KLIKSY. Each tenant gets a fully isolated database, meaning your data is completely separate from other organizations. We use industry-standard encryption for data in transit (TLS 1.3) and at rest (AES-256). Regular security audits and automated backups ensure your data remains safe and recoverable.

Your data is stored on secure cloud infrastructure with data centers that comply with international security standards. We use redundant storage across multiple availability zones to ensure high availability and disaster recovery. Backups are performed daily and retained for 30 days.

We take privacy seriously and are committed to complying with GDPR and other applicable data protection regulations. You have full control over your data, including the ability to export, modify, or delete it at any time. Our privacy policy outlines exactly how we collect, process, and protect your information.

You can reach our support team through the contact form on our website, or by emailing [email protected] directly. Enterprise customers also have access to dedicated support channels and a personal account manager. We strive to respond to all inquiries within 24 hours.

Support availability depends on your plan. Enterprise plans include 24/7 priority support with guaranteed response times. Growth plans receive support during extended business hours (8 AM - 10 PM MYT, Monday to Saturday). Starter plans receive support during standard business hours (9 AM - 6 PM MYT, Monday to Friday).

Yes, for Enterprise plan customers we offer custom development services including custom integrations, bespoke reporting, workflow automation, and tailored features specific to your agency's needs. Contact our sales team to discuss your requirements and get a quote.